Your move in, made easy

Now that you’ve been approved, you’ll begin receiving emails outlining your next steps. It’s very important to stay on track—falling behind can result in the home being released to backup applicants.

Before your lease is sent for e-signature, please complete Step 1 above by creating your pet profile (if applicable). This information is required before we can send your lease, so be sure to take care of this first.

Once that step is completed, your lease packet will be uploaded to your Resident Portal within 24 hours. You’ll receive an email notification from hello@hmbcs.com when it’s ready to review and sign.

Once you’re approved, you’ll begin receiving emails that walk you through the next required steps. It’s important to complete each step promptly—delays can result in the home being released to backup applicants.

Before your lease is sent, please complete Step 1 above by creating your pet profile (if applicable). This is required prior to issuing the lease.

After that step is complete, your lease packet will be uploaded to your Resident Portal within 24 hours. You’ll receive an email from hello@hmbcs.com when it’s ready to review and sign.

After approval, you’ll be required to pay the first month’s rent, security deposit, and any applicable pet deposit. The first month’s rent is not prorated, regardless of your move-in date.

All required payments and deadlines will be outlined in your approval notice and Resident Portal. 

Please note that failure to submit payment on time may result in the home being released to backup applicants.

You’ll get an email invite to your Resident Center after all adults have signed the lease packet. From there you can pay your balance, upload renters insurance, see lease docs, and later submit maintenance requests.

Your full move-in balance is due at the time you sign your lease in the portal. This includes first month’s rent, security deposit, and any approved pet fees. We don’t accept partial payments, so roommates should coordinate and submit one full payment.

No. The system requires one full payment per month, not splits. Decide who will pay through the portal, then have roommates reimburse each other separately (Venmo, Zelle, etc.).

No, but it’s strongly recommended. Our free concierge service can set up your electricity, water, trash, gas (if applicable), internet, and more in one step. If you choose to set utilities up yourself instead, you’re responsible for contacting providers and uploading your electricity confirmation letter before move-in.

We must confirm that power is scheduled in your name on or before your lease start date to protect the property. Without this confirmation on file (and all other utilities active and in your name), keys cannot be released and you can’t take possession, and we aren’t responsible for any fees or delays that causes.

Yes. All residents must carry active renters insurance with at least $100,000 - $300,000 in liability coverage for the entire lease term, check your lease. You’ll upload proof in your Resident Center. If it isn’t uploaded and verified on time, a policy may be placed on your behalf and added to your balance.

You can get a renters insurance policy in your resident portal through MSI, a 3rd party insurance company.

Once all move-in steps are complete and verified, you can pick up your keys at 11:00 AM on your lease start date. One home key is provided per household; you’re welcome to make copies at your own expense.

If the above steps are not completed or missing required information, you will not be able to pickup keys. To avoid any delays, take care of these items ASAP.

Call the property management line (not the portal), 979-366-3500, if you have:

• Flooding or active leaks
• No heat when it’s below 40°F
• No AC when it’s above 90°F
• A total power outage to your unit (not a neighborhood outage)

Life-threatening issues (fire, gas leak, etc.) → call 911 first.

Check out our maintenance process here