STEP 1: Complete Your Pet Profile*
Before we can send your lease, you’ll need to complete a Pet Profile through our partner site — whether you have pets, assistance animals, or no animals at all. This is a required step for every resident and helps us document and verify your status properly.
The profile only takes a few minutes to complete and ensures transparency for everyone involved.
STEP 2: E-sign Lease Packet*
Once your lease packet is ready, you’ll receive an email notification to log in and sign it directly through your Resident Portal. All adult tenants must e-sign in order, and the landlord signs last. The home is officially yours once all signatures are complete and your move in balance is paid.
Please sign promptly. Lease packets expire if not completed in time, and expired leases may result in the home being returned to the market or offered to backup applicants.
STEP 3: Pay Full Balance in Portal*
After your lease is fully signed, log in to the Resident Center to pay your total move-in balance — first month’s rent, security deposit, and any approved pet fees.
We do not accept partial payments, so coordinate with roommates before submitting.Your home is not secured until the full balance is paid.
STEP 4: Obtain Renters Insurance*
All residents must maintain active renters insurance for the entire lease term. Once your policy is active, upload it right away. If it isn’t received and verified within 48 hours, a policy may be placed on your behalf to ensure compliance, and the cost will be added to your balance.
You can either upload your own policy in the Resident Center (we verify every submission) or purchase a third-party policy directly through your portal.
STEP 5: Connect Utilities*
All required utilities must be active in your name before your lease start date — keys cannot be released until this is complete.
After your lease is signed, Citizen Home Solutions will contact you to set up all required utilities (electricity, water, trash, gas) plus optional services like internet, security, and movers.
They handle the research, the scheduling, and every setup step for you — completely free and completely hands-off.
STEP 6: Upload Confirmation Letter*
Once you set up electricity, BTU or CSU will email you a confirmation letter showing your service details.
We only require electricity to be active on or before your move-in day.
Your confirmation letter must include: Your name, the service address, and the activation or connection date.
We must have your electricity confirmation on file before your lease start date, or keys cannot be released.
STEP 7: Pickup Keys
Once all move-in steps are completed and verified, keys will be available for pickup at 11:00 AM on your lease start date. One home key is provided per household, and you may make additional copies at your own expense.
Mail keys: Pick up from your local post office with your lease and photo ID.
Garage remotes: Provided only if the owner supplied one; otherwise you may purchase your own.
Amenity fobs: Issued only if provided by the owner.
STEP 8: Resident Inspection
To document the home’s condition from your perspective, you’ll complete a guided RentCheck inspection after you move in. RentCheck will email you instructions and a link to your inspection portal on your lease start date.
You’ll take simple guided photos and videos of each room — no paperwork, no uploads, no guessing. This protects you by creating a time-stamped record of the property’s condition at move-in.
The inspection must be completed within 3 days of your lease start date. If it isn’t submitted by then, we’ll assume the property was delivered in satisfactory condition and no other inspections will be received.