Maintenance handled the right way
We diagnose the issue first using photos and quick questions, then send the right technician to fix it fast.
Submit your request to get started
Tell us what’s going on and upload a few photos or a short video if you can. The more detail you share, the faster our maintenance team can get started.
We diagnose before we dispatch
Our coordinators reach out right away to understand the issue. We review photos, ask quick questions, and guide a few safe checks before sending anyone out.
Your repair is on the calendar
Once triage is complete, we assign the best-fit vendor and set the appointment. You’ll get updates on timing, access, and progress every step of the way.
Tenants may be charged for materials and labor. Please read your lease.
Repair complete—problem solved
After the work is complete, we confirm the repair and close the ticket. Notes and photos are added to your portal so you always know what was done.
A: Flooding, active leaks, loss of heat below 40°F, loss of AC above 90°F, or no power to your home (not neighborhood-wide) are true emergencies. Call (979) 366-3500 immediately—do not submit these online. For fire, gas leaks, or danger to life or property, call 911 or your utility provider right away.
A: Owners handle normal wear and tear. If a repair is needed because of misuse, neglect, or damage caused by you, your guests, or pets, you’ll be responsible for the cost of materials and labor as outlined in your lease.
A: If a repair is billed to you, you’ll receive an invoice you can pay online. In some cases, the charge may be deducted from your security deposit as allowed by your lease and the Texas Property Code.
A: We're confirming details and trying to fix the issue with you before sending a vendor. Responding quickly helps prevent damage, saves time, and avoids extra costs or delays.
A: After you submit a request, one of our maintenance coordinators will reach out by text or email. That coordinator will be your main point of contact until the repair is complete. If you can’t find their message, reply through your Resident Portal or text the number that originally contacted you—those go straight to our maintenance team.
Responsibilities For Maintenance
Landlord
Landlord
Landlord
Owners are responsible for maintaining the property in a safe, habitable condition and covering repair costs unless the damage was caused by resident misuse or negligence. They must keep major systems (HVAC, plumbing, electrical, appliances) in working order and authorize repairs when needed.
Hometown
Landlord
Landlord
We handle the full whole process — triaging requests, diagnosing issues before dispatching vendors, coordinating contractors, communicating with residents, and we determine who's responsibile per the lease and property code, seek owner approval when needed, and follow through until the work order is closed.
Resident
Landlord
Resident
Residents must promptly report maintenance issues through the Resident Portal, respond to triage questions, allow access for repairs, and take reasonable steps to prevent damage (such as turning off water to a leak or clearing basic clogs). Residents are responsible for any repair needed due to misuse, neglect, or damage caused by occupants, guests, or pets. Emergency issues must be reported immediately via the emergency line.
Maintenance Terms & Important Information
By submitting a request, you confirm that you’ve read and understand your lease and acknowledge that certain repairs may result in charges for materials or labor. If a technician determines that damage or malfunction was caused by misuse, neglect, or actions by you, your guests, or pets (not normal wear and tear), those costs may be billed directly to you or deducted from your security deposit, as permitted by your lease and the Texas Property Code.
You agree to communicate promptly with our maintenance coordinators and respond to all follow-up questions or requests for photos and videos. This helps us confirm the issue, protect the property, and ensure repairs are completed safely and efficiently.
Emergency situations—including flooding inside the home, complete loss of electricity (not affecting neighboring homes), loss of heat when temperatures are below 40°F, or loss of cooling when temperatures exceed 90°F—should notbe submitted online. Instead, please call (979) 366-3500 for immediate assistance from our on-call maintenance coordinator.
If an emergency presents an immediate danger to people or property (such as fire, gas leak, or major water line break), dial 911 or contact your local utility provider right away.
Once your request is submitted, we’ll review it and reach out within one to two business days with next steps.
Access for Repairs
By submitting a maintenance request, you authorize our maintenance team or a licensed vendor to access the property using the lockbox key.
If no key or lockbox is available, you’ll need to be present to provide entry to the contractor to assess your maintenance request. This ensures repairs can be completed quickly and without delays.
Office: 979-366-3500
Disclaimer: All information provided on this website — including but not limited to property descriptions, rental criteria, pricing, availability, and marketing materials — is deemed reliable but not guaranteed and may be modified without notice. Hometown Management is not responsible for typographical errors, misstatements, or omissions. Users are encouraged to independently verify all details.
Hometown Management is an equal housing opportunity provider. We comply with the Fair Housing Act and all applicable federal, state, and local housing laws. We do not discriminate based on race, color, religion, sex, disability, familial status, national origin, or any other protected class.
The content on this website is provided for informational purposes only and does not constitute legal, financial, or real estate advice. Please consult a qualified professional for advice specific to your situation.
Hometown Management shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or reliance on, any content presented on this website.
Copyright © 2019 Hometown Management - All Rights Reserved.
Made with ♥ by The O'Bannon's Marketing
Confession: We use cookies...
Why? It helps this site deliver relevant content & gives you a better user experience.